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FAQ

RETURNS RETURNS

To get a return started, please click here to log into your account.

If you're returning a gift, please fill out the contact form below.

Click here to view more information about our return policy.

CHANGES TO AN ORDER ALREADY PLACED CHANGES TO AN ORDER ALREADY PLACED

Once an order has been place no changes can be made. If you need to cancel your order, please contact us using the form below. Please note any orders placed before 1 PM GMT will be shipped same day and cannot be canceled once shipped.

VISIT US IN STORE VISIT US IN STORE

NEW YORK, NEW YORK, USA

363 Bleecker Street
New York, NY 10014

Mon-Sat, 11am - 7pm

Sun, 11am - 6pm

SAN FRANCISCO, CALIFORNIA, USA

1902B Fillmore Street
San Francisco, CA 94115

Mon-Sun 11am - 6pm

We are also carried at these fabulous shops around the world!

Questions? Ask away! We promise we'll respond.

For returns, any order-related questions and general enquiries, please fill out the form below. We reply to all messages Monday through Friday, but not to worry--return questions and requests will be honored based on when you contact us, rather than the timing of our reply!

For phone inquiries, you can reach our support line Mon-Fri at +1 646 849 4219 (please call between 2-10 PM GMT/9-5 PM EST).

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FAQs Shipping + Returns

Free returns and exchanges

Something not quite right? Returns or exchanges are on us, no questions asked, within 30 days for all orders within the UK. Find out more here.

Worldwide shipping

Free UK shipping on orders £100+. We ship from within the UK! View our shipping policy.

24/7 support

We're always available to help! Send us an email or give us a call with any questions, comments, or thoughts that float by and we'll do our best to respond within 24 hours! (PS, you'll talk to a real person! :) )

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