Dear Zuri Fam,
Like for many of you, COVID-19 is very much top of mind for us, and we wanted to share what we're doing at this time.
On March 16, we decided for the health and safety of our team and our customers to close our stores on Fillmore and Bleecker Streets. We will continue to pay our team for as long as we possibly can. We are still shipping online orders, but on a reduced schedule, meaning that your orders will take a little longer to reach you!
We are taking extra precautions with our production team in Kenya to make sure that everyone stays safe during this time. In addition, we've shifted our production in Kenya to making masks, and we've produced and donated 15,000 masks so far to Penda Health, a system of 13 clinics operating in low-income, high density communities across Nairobi, and Jacaranda Health, a non-profit that mentors nurses in public hospitals and operates a maternity hospital in Nairobi. If you are interested in donating to this effort, please contact us.
Join us in making masks! We've compiled a tutorial explaining how to make a mask at home (hand-sewn and sewing machine) and printable patterns. The CDC now recommends that everyone wear masks when outside, so we encourage you to visit our tutorial.
Finally, we want to remind everyone that keeping in touch and staying connected to each other is important! While we may not be hugging or sharing communal experiences as much, pick up the phone and call a neighbor, send us an email if you're feeling lonely or just have a really good book recommendation (we'll respond!), and be mindful of those in our communities who aren't able to social distance or stock a pantry.
As a small business, you, our community, enable us to exist! These are uncertain times for all of us, and we are navigating big decisions everyday. We often think about how lucky we are to have a community like we do, and it really is thanks to you!
Yes! We are still shipping orders, but they may be delayed by 1 to 2 weeks.
Should I expect a delay with my order?
For the health and safety of our team, we have reduced the number of times we ship orders, which means that your order will be delayed by anywhere from 1 to 2 weeks.
What is your online return policy?
In response to COVID-19, we have relaxed our returns policy from 15 days to a flexible window. Please contact us if you'd like to make a return or exchange.
Will you continue to launch new products?
We are still releasing new prints, and we encourage you to sign up for our newsletter to find out about new stuff first!
Yes! We have them available here.